Last updated: 8 October 2026
We want you to enjoy your GreenBark order. If something is not right, email support@greenbarkbranches.com with your order number and a short description so we can help.
Choosing your size
Please compare our size guide with a favorite tee before ordering. We do not offer complimentary replacements when a different size is preferred. This does not affect any return or cancellation rights you have under applicable law.
If your item arrives damaged, faulty or incorrect
Contact us as soon as reasonably possible. Your order number and clear photographs of the item and issue help us investigate. We will arrange an appropriate remedy, such as a replacement or refund, in accordance with your consumer rights. Where a return is necessary for a faulty or incorrect item, we cover the reasonable return cost as required by law. A supplier’s internal claim deadline does not limit your statutory rights.
Changing your mind or requesting a different size
Our products are printed for each order. For customers without a statutory cancellation right, we do not offer voluntary change-of-mind or sizing returns. Where local law provides a right to return or cancel, that right takes priority.
UK and EU consumer cancellation rights
For eligible online purchases, you may notify us that you wish to cancel within 14 days after receiving your goods, and return them within a further 14 days after notifying us. Printing a standard catalog design after purchase does not, by itself, remove this right. The exception for goods genuinely made to your specifications or clearly personalized applies only when the law permits it.
For a change-of-mind return, you pay the direct return postage cost unless we agree otherwise or the law requires us to pay. Please handle the goods only as needed to check their nature, characteristics and fit. A lawful deduction may apply for diminished value caused by handling beyond this. Faulty-item rights are separate.
How to request a return or cancellation
Email support@greenbarkbranches.com, identifying the order and the items concerned. We will provide the appropriate return instructions and address. Please do not send returns to a production partner or dispatch address without instructions. You do not have to wait for our approval to give a valid statutory cancellation notice.
You can use this cancellation wording, but it is not compulsory: “I give notice that I cancel my order [order number], ordered on [date] and received on [date]. My name is [name] and my address is [address]. Date: [date].” Send it to GreenBark at the email above.
Refunds
Approved refunds are issued to the original payment method. For eligible statutory cancellations, we refund the amount required by law, including standard outbound delivery where applicable, within 14 days of receiving your cancellation notice. Where permitted, we may wait until the returned goods arrive or you provide evidence of sending them back, whichever happens first. Additional costs for a delivery upgrade are not refunded unless required by law. Your payment provider may need additional processing time before the credit appears.
Cancellation before dispatch
If you need to change or cancel an order, contact us promptly. We will try to stop it before production, but changes may not be possible once work has started. This operational limitation does not remove statutory cancellation rights.
Delayed or missing deliveries
Please contact us so we can investigate and arrange the appropriate next step. See our Shipping Policy. Nothing in this policy restricts mandatory consumer rights.