Last updated: 8 October 2026
This store is operated by GreenBark. Contact: support@greenbarkbranches.com.
Information we collect and why
- Orders and delivery: your name, email, billing/delivery address, order details and relevant contact information, to process your purchase and deliver your goods. The usual lawful basis is performance of our contract.
- Accounts and support: account details and messages you send, to manage your account and respond to questions. We rely on contractual necessity or legitimate interests in operating customer support, as appropriate.
- Payments and fraud prevention: payment status and transaction information supplied by payment providers, to complete purchases and protect the store. Full card details are handled by the provider. Bases include contractual necessity, legitimate interests and legal obligations where applicable.
- Accounting and legal records: necessary transaction records, to meet tax/accounting duties and deal with legal claims.
- Email updates: your email and subscription preferences if you choose to sign up, based on consent or another basis permitted by the applicable electronic-marketing rules. You can unsubscribe using the link in an email.
- Website operation: technical data such as IP address, browser/device information and logs used to operate and secure the site. Optional tracking, where used, is subject to the applicable privacy rules and choices explained below.
Who we share information with
We share relevant information with service providers that help us run the website, process payments, produce and deliver orders, respond to enquiries and send email updates you request. For example, delivery partners receive the details needed to deliver your order. We may also disclose information where required by law.
Cookies and similar technologies
Essential technologies support functions such as your shopping cart, login, security and payment checkout. They may be necessary to provide a service you request. Optional analytics or advertising technologies, where enabled, must follow applicable consent or exemption requirements. See our Cookie Policy for details and available controls.
You can manage browser cookies, although blocking essential cookies may affect shopping functions. A browser setting alone is not a substitute for any consent we are required to obtain.
International processing
Our hosting, payment, email and fulfillment providers may process information outside your country, including in the UK, EEA and United States. Where legally required for restricted transfers, we must use an applicable adequacy arrangement or appropriate contractual safeguards. Contact us for information about the arrangements relevant to your data.
How long information is kept
We keep order and transaction information for the period needed to meet applicable accounting/tax requirements, handle orders and resolve disputes. Support messages are retained as needed to resolve the enquiry and related claims. Newsletter information is retained while the subscription remains active; limited suppression records may be kept to respect an unsubscribe request. Technical records are retained according to their security and operational purpose. We review retention against these purposes rather than retaining all information indefinitely.
Your choices and rights
Depending on the law that applies, you may request access, correction, deletion, restriction, portability or object to processing. Where we rely on consent, you may withdraw it without affecting processing already carried out lawfully. Some records must be retained to comply with legal obligations.
Email support@greenbarkbranches.com to exercise your rights or ask a privacy question. We may need proportionate information to verify your identity. You can complain to the UK Information Commissioner’s Office or the appropriate authority in your country. Any applicable US state privacy rights also remain available.
Security and updates
We use appropriate measures to protect personal information, but no internet service can guarantee absolute security. The date above identifies the latest notice. Using the website does not mean you consent to unrelated marketing or optional tracking.